Refunds

We have a 30-day return policy, this means you have 30 days after receiving your item to request a return. For this to apply the item must be in the same condition that you received it, unused, with tags, in its original packaging. You also need to show the receipt or proof of purchase. For this to apply the item must be in the same condition that you received it, unused, with tags, in its original packaging. You also need to show the receipt or proof of purchase.

If you would like to return the artwork, contact us at ericawallstrom@hotmail.com When your return is accepted, you have to find a shipping company as well as pay for the return shipping on your own and send it to: 

Erica Wallström
Fågelvägen 19 

44140 Alingsås, Sweden

 

Once the product is received and checked for use or damages (and there is non) you will receive a full refund for the product - minus the delivery charge. 

If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

OBS Items sent back to us without first requesting a return will not be accepted. Send request to ericawallstrom@hotmail.com

Damages and issues
Make sure you inspect your order upon receiving it. Contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items
Certain types of items cannot be returned, for example custom products (special orders or personalized items) Please get in touch if you have questions or concerns about your specific item or order. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Return the item you have, and once the return is accepted, make a separate purchase for the new item for the fastest process.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.